![]() I've attached photos below of the service I requested at the time of booking the appointment compared to the service I received. If I could rate this experience as a zero, I would. Ive also sent a review, sent an email, and called the salon within a week of receiving this service to get in touch with a manager, express my frustration, and request a refundall of which have yet to be acknowledged. I even had to book a manicure at a different salon to fix the one I received here. The manicure I ended up with was poorly shaped, had uneven edges, and angled too far upward, and cost me $50. ![]() I even acknowledged that there may have been a misunderstanding on my part, but I was made to feel so uncomfortable and unwelcome that I considered just walking out and cancelling the service entirely. When I stopped her, I received an aggressive reply, and then she argued that shed already told me she didnt have time to provide the service Id asked for. She even went so far as to try and provide a lesser service without asking me if thats what I wanted. ![]() ![]() Rather than doing some simple problem solving, her nail tech (who did not have an upcoming appointment) started her manicure right away, and my nail tech informed me upon arrival thatbecause I was running lateI couldnt get the manicure Id scheduled and asked for. I was running about 10 minutes late due to construction traffic, but asked my sister (who arrived 5 minutes early) to let the front desk know Id be there shortly. My sister and I booked a manicure at Utopia ********** 2 on Monday May 9th, 2022 to prepare for my maternity photo shoot and celebrate being 8 months pregnant. ![]()
0 Comments
Leave a Reply. |